Frequently Asked Questions (FAQ)
What are the benefits to me of Herbalife collecting my information?
Collecting this information will help Herbalife to achieve the following;
What information might be collected by Herbalife Web Sites?
At Herbalife, we intend to give you as much control as possible over your personal information. In general, you can visit Herbalife on the Web without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you, such as your name and address. It is our intent to let you know before we collect information from you on the Internet.
Even before registration we will collect anonymous information about how you have used the Web Site. This is a common standard procedure for any Web Site on the Internet. The information collected does not personally identify you but may be helpful to us for marketing purposes or improving the services we offer.
If you choose to give the Herbalife personal information via the Internet that we may need — to correspond with you or provide you with a subscription, for example — it is our intent to let you know how we will use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.
How will Herbalife collect and store this information?
The Site can collect information about you in a number of ways; either directly requesting it from you (as on a registration form) or by automatically recording information about your visit to this Site. For example we might collect data regarding your journey through the Site or record the options that you have chosen to take.
Information is stored in a secure environment protected by a combination of physical and technical measures. There is no general public access to this information.
For how long will Herbalife store this information?
Herbalife will store this information in a secure and protected environment for as long as we believe it will better help us to understand how we can serve you, and respect your wishes. In addition legislation might oblige us to store this information for a certain period of time. To understand how you can amend, or update information stored about you then please refer to the appropriate question in this section.
Where will your personal information be stored?
Herbalife operates in many countries across the world. To enable us to offer consistent service to you, our customers, wherever you may be, we manage our Internet sites from one central site. This is currently in the United States of America. Herbalife has certified to the EU/Swiss-U.S. Safe Harbor Agreement and thereby guarantees to uphold an equivalent level of data protection as in the EU/Switzerland. Depending on the service you request for or Herbalife’s data management procedures, your personal data may also be shared with other countries outside the EU. As there is not one worldwide set of data protection laws European laws require you to agree to those transfers.
Why do Herbalife collect this information?
We need this information to help us improve our services to you; we want to make it easier to tailor our products and services to your particular needs.
Who does this policy apply to?
This policy applies to web sites designed for the use of individual consumers and corporate visitors.
Herbalife’s Commitment to Children’s Privacy
Protecting the privacy of children is important. For that reason, we never collect or maintain information at our web site from those we actually know are under 13.
What is a Cookie?
A cookie will typically contain the name of the domain from which the cookie has come; the “lifetime” of the cookie; and a value, usually a randomly generated unique number.
Two types of cookies are used on this website:
Session Cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site.
Persistent Cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
How cookies are used on this site and what information is collected?
Session Cookies are used:
Some of our Web pages may contain electronic images known as Web Beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web Beacons collect only limited information which includes a cookie number; time and date of a page view; and a description of the page on which the Web Beacon resides. We may also carry Web Beacons placed by third party advertisers. These Beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.
Disabling and Enabling Cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. Should you wish to be alerted before a cookie is accepted on your hard disk, guideline instructions follow below:
You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:
Open ‘Windows Explorer’
Click on the ‘Search’ button on the tool bar
Type “cookie” into the search box for ‘Folders and Files’
Select ‘My Computer’ in the ‘Look In’ box
Click ‘Search Now’
Double click on the folders that are found
‘Select’ any cookie file
Hit the ‘Delete’ button on your keyboard
If you are not using Microsoft Windows Explorer, then you should select “cookies” in the “Help” function for information on where to find your cookie folder.
How do I correct information about myself?
Some Herbalife Web Sites operate registration pages that allow you to review and update the Personal Information you have submitted. Elsewhere, you are simply given the option of cancelling your membership of the service. In other cases where you need to access or correct Personal Information you have submitted previously to a Herbalife Site please either contact your local Distributor Services department, login to www.myherbalife.com and amend your details online, or contact us at the address below. Please note that in some instances, it may take some time for these changes to be reflected throughout all Herbalife systems, so updates may not be immediately apparent.
What about Internet & Site Security?
The Internet is not a secure system and you should always be cautious about the information you disclose whilst on-line. Personal Information collected by Herbalife Sites is stored in secure operating environments that are not available to the public. In some cases, the Personal Information is encrypted before you conduct your transaction, using appropriate secure technology.
What happens if I choose not to register?
If you choose not to register or provide personal information, you will in most cases still be able to use most of the Herbalife Web Sites. However you will not be able to access areas that require registration. Even if you do not register we will sometimes collect anonymous information about how you have used the Web Site. This is information that does not personally identify you but which may be helpful for marketing or improving the services we offer.
Last Revised on October 2012